Impact of front office staff competency on guest satisfaction. Journal of Advances and Scholarly Researches in Allied Education, [S. l.], v. 23, n. 2, p. 460–469, 2026. DOI: 10.29070/smcb0v31. Disponível em: https://www.ignited.in/index.php/jasrae/article/view/16478. Acesso em: 24 june. 2026.